RETAIL BANKING AND WEALTH MANAGEMENT

Retail Distribution

Serving over 4.2 million customers in around 100 branches across Hong Kong, HSBC's Retail Distribution Network is a potent showcase of our local as well as global appeal. Our commitment is to provide the most efficient and effective branch banking experience to our customers. We do this by not only providing a convenient network of over 1,000 ATM machines, but our 4,500 strong staff deliver innovative and revolutionary solutions to cater to the demands of individual banking needs. As the leading local and regional provider of professional retail banking products, we have consistently lead the field of top performers in nearly all product sectors, from insurance and deposits to mortgage and credit cards. And, with our newly opened flagship branch in Mong Kok, we offer a uniquely fresh and comprehensive banking experience replete with the latest cutting-edge technology as displayed in some of our latest pin generators, customer screens and foreign currency machines.

PhoneBanking

Our PhoneBanking Department, with over 700 employees, is central to our stellar reputation as a leader in banking services. We serve as a vital channel to the Bank, where we ensure both successful business development and quality customer care. With our growing importance and increasing collaboration with different business areas, we help foster a multitude of financial services throughout the Bank. We drive sales while increasing product penetration, with a particular focus on wealth management products through inbound and outbound calls. As a member of PhoneBanking, you will gain invaluable exposure to different areas of banking. This also allows you to acquire in-depth knowledge of various businesses and products, which will be an excellent foundation for you to explore future career paths within the Bank.

Product Management

Product Management plays an important role in Retail Banking and Wealth Management (RBWM). Being the world's local bank, we have to stay responsive and dynamic to the business world in all regions and deliver a comprehensive range of value-added products in a fair and transparent manner to fulfil customers' financial planning needs. As a friendly and open-minded financial service provider, we always act with our customers' interest at heart and aim at building long-term relationships with them.

The core activities of our teams involve understanding customer needs and developing our own products for the RBWM business regionally, including deposits, mortgages, cards, consumer finance and wealth management, which covers investments, insurance, and retail securities. Our teams work with internal and external product providers regularly together with functions including marketing and delivery channels to bring a product to launch and ensure customers experience the most effective and convenient sales and delivery process across all products and services.

Through the engagement with product development and management process, you will experience the power of joined-up team spirit as well as a wealth of diversified ideas across the Bank locally and regionally.

Developing your careers in product management, you will be part of the world's leading regional team contributing to the Bank's business success by leveraging our global and regional product processing capabilities and shared systems platforms to the fullest extent.

Internet and Self Service Banking

With our one-stop sales and service centre, through which we sell around 2,000 different products a day, HSBC is recognised as a leading local and regional provider of Internet and self-service facilities for its customers. To achieve this, the Internet and Self Service Banking team develops the strategic direction for Internet banking based sales, services and transactions. This includes the development of new business functions, enhancements to improve sales and services via the Internet or self-service channels, and the assessment of new or emerging technologies to improve customer experience and acceptance. In addition, the team is also involved in the development and delivery of the HSBC strategic Internet global banking platform, as well as managing the business aspects of online security and risk and associated technologies.

Developing a career here will give you experience in cutting edge technology and participation in revolutionalising traditional branch banking.

Strategic Business Analysis and Development

The Strategic Business Analysis and Development department (SBA&D) is a centralised unit responsible for strategic planning, business and market intelligence/analysis, and business development to support the growth of the Retail Banking and Wealth Management (RBWM) businesses in the Asia-Pacific region.

Career opportunities are available in three Core Teams under SBA&D:

STRATEGIC PLANNING AND ANALYSIS

The Strategic Planning and Analysis team is responsible for three crucial aspects of the RBWM business across the region:

Strategic Planning involves developing and supporting both regional and country specific RBWM growth strategies through robust analysis of the business and the market and identifying future trends.

Business Analysis encompasses transferring business ideas into sound financial projections, analysing profit drivers across product and distribution channels, and determining return on investment for specific capital expenditure.

Performance Reporting entails finding out what drives sales and business growth and reporting business performance to RBWM senior management and the Group Head Office.

BUSINESS INTELLIGENCE

The Business Intelligence (BI) team is responsible for the Asia-Pacific RBWM Business Intelligence strategy with the objective of developing a standardised/automated management information solution and associated business application across sales management and incentives, marketing, strategic business analysis and management reporting.

Ultimately, BI provides a cohesive capability to deliver information to help the business make informed, data-driven decisions based on clean, reliable information that supports both current and historical analysis - it enables business leaders to make strategic decisions. The creation of a standardised and more granular data solution will improve business efficiencies and allow greater focus on value-added analysis and management usage of data.

The BI team currently has two streams of strategic focus: i) development of the Management Information Data Analysis System and supporting the new incentive scheme for the Hong Kong sales network; ii) development of the regional RBWM BI strategy and implementation.

BUSINESS DEVELOPMENT

The Business Development function focuses on the identification, review and execution of inorganic RBWM growth opportunities. Such opportunities may include acquisitions, joint venture arrangements and other strategic business partnerships.

In assessing inorganic opportunities, the Business Development team has to gain a fundamental understanding of the relative market and sector attractiveness across the Asia-Pacific region. In understanding the market dynamics, it is possible to identify inorganic opportunities that provide some form of strategic fit, whether it will be in the form of scale, the proposition or the platform, for example. Business development targets are then assessed to determine the opportunities for driving value creation.

The Business Development team is responsible for managing RBWM related deal processes and ultimately recommending transaction structures, pricing and terms for approval.